Harcourts South Africa is a real estate company that prides itself on excellent customer service. Whilst their roots extend across the globe to New Zealand in 1888, Harcourts’ vision is set firmly on the future, as they continually strive to improve their systems, offer higher levels of service and train and equip their staff to achieve the best possible outcomes for their customers. Their top priority is to provide their agents with the right knowledge and expertise and to foster honesty and integrity, enabling them to establish relationships with their customers based on trust and respect. Harcourts knows that real estate is about people’s needs and aspirations and their commitment to fulfilling these has led to their success.
With the launch of iPad, Harcourts quickly realised that it was going to be a game changer for the real estate industry. In order to raise their competitive level of service, Harcourts decided to actively engage with technology and develop a range of iPad only apps for their agents to use in the field. Their 3 apps eOne, eCampaign and eInspect, focus on contact and task management, securing seller mandates and rental property inspections respectively. In real estate, time is precious and information is powerful, so the main objective was to provide agents with the right tools to give them instant access to a vital set of updated information required to service their customers better. With the implementation of iPad at Harcourts, and the use of their internal apps, agents are now more mobile, professional, efficient and productive.